Help Center & FAQ

Find answers to common questions about orders, delivery, payment, returns, warranty, and our watches.

Delivery time within Sweden is normally 2–5 business days. Once your order has been shipped, you will receive a delivery confirmation with tracking information.

You can pay using the payment methods displayed at checkout. All payments are handled securely through our payment partners.

Contact our customer service with your order number before returning the product. The product must be returned in original condition with packaging, labels, and accessories.

Yes, our watches are covered by a warranty against manufacturing defects. The warranty period and terms may vary depending on the brand and model.

Yes, once your order has shipped, you will receive an email with tracking information if the delivery method supports tracking.

You have 30 days to return the product. The product must be in its original condition and returned with its original packaging, tags, and accessories.

We normally respond within 12 hours and are here to help you before and after your purchase.

Yes. Please contact customer service with your order number and the desired model. We will handle the exchange internally in accordance with our return policy. The total exchange fee is 69 SEK; the return fee of 100 SEK does not apply to exchanges. Any price difference between the models will be charged or refunded.

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